Job description for NOC Engineers
§ Monitor alarms and take action to rectify
§ Assist / coordinate updates and backup activities
§ Analyse audits, asserts & overloads and follow-up with corrective action
§ Provide technical support and guidance to Field Engineers.
§ Act as first level technical support for problems raised in the field
§ Co-ordinate with other departments and field operations
§ Attend to technical complaints escalated by customer operations
§ Generate network performance reports
§ Maintain traffic / availability reports on a daily basis
§ Review network problems and their resolutions
§ Coordinate with OLO for resolution
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